FAQ

This is where you will find frequently asked questions. Please read this first, and if you do not see an answer to your question, please contact us.

Q. What payment methods do you accept?

A. We accept PayPal, Visa, MasterCard, American Express & Discover.

 

 

Q. Do you wholesale?

A. We will hopefully soon!

Q. I have a idea, how do I share my ideas?

A. Go to the Contact Us page and share your idea with us! We would love to hear from you.

 

 

Q. Where do you ship to?

A. We ship to the United States only!

 

 

Q. How much is shipping?

A. Due to the change in shipping costs the shipping rates will be the following:

Table Rate Shipping (all prices in USD):

USA $9.95

Shipping prices may change due to how big your order is and weight.

 

 

Q. Do you provide tracking numbers?

A. Yes, we will email them to you when your order has been shipped.

 

 

Q. Can I cancel my order?

A. We move pretty quickly, so we cannot guarantee that your order can be cancelled. All cancellations must be done within 24 hours of order placement, no exceptions.

 

Q. Where are you located?

A. Springfield, Missouri USA

 

 

Q. Do you have a storefront?

A. No. But hopefully very soon we will!

 

 

Q. Do you ship to a P.O. Box addresses? 

A. Yes.

 

Q. I ordered a product then I got an email/message saying the product that I ordered is out of stock. What now?

A. Once you received the email/message, you can either get a similar product with the same price value, or get a refund. You must email us back telling us what you prefer otherwise you will just get a refund for the products that are out of stock.

 

 

Q. I wanted to know if you will have these items back in stock.

A. We are working very hard to replenish them. Please allow at least 2-3 weeks. Don’t quote us for this. Please check back from time to time to see if we have them in yet. Items on this website sell out very fast! So order now!

 

 

Q. Am I able to save a certain item until I can purchase it?

A. No, It’s first come first served!

 

 

Q. Do you accept returns?

A. Due to the nature of our product we do not offer returns, or returns for exchange. Bath & body products can’t be returned elsewhere and we are no exception. We detail the scent and product description of each item, please read descriptions before purchasing.

 

Q. How long do I have to wait to receive my item(s)?

A. Usually it will take 5 – 20 business days, possibly less. Please be mindful of slow shipping due to weather, holidays etc. Only half of our inventory is stored in house, so please keep that in mind! The majority of our items are handmade, so please be mindful of that also. We will e-mail you if it’s any later than that.

 

 

Q. Will my items be shipped in different packages if they are on back order?

A. Yes, if a item is on back order we will email you and let you know. We will ship it out to you as soon as possible!

 

 

Q. One of the items I purchased is not here!

A. We highly doubt this will happen, but we all make mistakes. If you didn’t get everything you ordered, go to the Contact Us page and let us know. We will ship it out to you as soon as possible.

 

 

Q. What do I do if I receive the wrong item(s)?

A. Go to the Contact Us page and let us know. We will ship the correct items out to you as soon as possible.

 

Q. My item(s) are broken. What do I do now?

A. If this is a severe case, please send a e-mail to dana.rankin7@gmail.com with a picture of the broken item(s) and we will give you a refund with the same price value of items purchased or replace it with a similar item.

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